Billing & Payment Procedures
Water meters are read mid-month (approximately the 15th of each month). Bills are mailed by the last working day of the month, and are due by the 10th of the month by close of business at 4:30 p.m. After the due date a late fee of $15 or 10% of the billed services, whichever is greater, is assessed giving the customer approximately ten days (20th of the month) to pay their water bill before it is disconnected. The $50 service charge will be applied to a utility bill whether or not utility service has been disconnected (A $50 service charge also applies to Walnut Grove Water customers). Postmark dates are not accepted as date of payment.
Online Bill Pay
To pay your water bill online, sign up for e-billing or e-late notices or sign up for late/disconnect notices using our online system. For any of these services you will need to create an account. Once you have done that select the service(s) you are wanting from the menu on the right side of the page.
Automatic Bank Draft
To sign up for bank draft, download the form (PDF) and return that to the water department.
Returned Checks/Bank Drafts
A fee is charged for all returned checks and/or bank drafts. Returned checks and bank drafts may also cause water to be disconnected and re-connect fee will be charged.
All disconnect requests must be in writing. Please fill out the disconnect form (PDF) and return it to our office as soon as possible. Of your $200 payment, $50 is non refundable (connection fees) and $150 is refundable and will be applied to your final bill. Any amount due back to you will be sent to the forwarding address that you have provided. Please allow approximately 30 days for processing.