Frequently Asked Questions

We are open from 8:30 a.m. to 4:30 p.m., Monday through Friday, except for holidays. The phone number is 903-839-4914, option 1.

You may access your balance anytime at our website or by calling City Hall during business hours at 903-839-4914, option 1. Payments may be made online, in person, through the drive-thru or drop slot, or also through bank draft.

Water meters are read mid-month (approximately the 15th of each month). Bills are mailed by the last working day of the month, and are due by the 10th of the month by close of business at 4:30 p.m. After the due date a late fee of $15 or 10% of the billed services, whichever is greater, is assessed giving the customer approximately ten days (20th of the month) to pay their water bill before it is disconnected.

The $50 service charge will be applied to a utility bill whether or not utility service has been disconnected (A $50 service charge also applies to Walnut Grove Water customers). Postmark dates are not accepted as date of payment. Sign up for e-bill/e-late notice now.

Garbage and recycle pickup is once per week. Wednesday is recycle day. Review the map (PDF) for your designated trash collection day collection or call for assistance with your address. All waste must be bagged and placed inside the Republic Services cart. Carts must be placed at the curb no later than 7 a.m. on service day.

No, Republic Services will only pickup their blue trash carts.

Republic Services will provide bulk items curbside collection 1st and 3rd Thursdays each month for all areas of the city. Collection will include up to 2 bulk items ( sofas, mattresses, etc.).

Bundles should be securely tied. Leaves should be dry and securely bagged. 12 bag limit per pick up day on leaves. Please call 903-586-1449 to schedule pickup.

View past water quality reports in our Archive Center.